Writing.io Jobs

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Patient Support Specialist, you will support patients throughout their journey with Ro by delivering clear, empathetic, accurate, and efficient support. You will help patients understand and navigate our platform and treatment offerings, including their accounts, orders, billing, and treatment plans. When questions require clinical guidance or additional support, you will connect patients with the appropriate healthcare or internal team.

You’ll engage with patients primarily through email and phone and manage a high volume of interactions while consistently meeting quality and productivity expectations. You’ll build proficiency across Ro’s support systems, workflows, and queues, using sound judgment to resolve issues and appropriately escalate clinical, operational, or technical concerns.

You are patient-focused, dependable, and comfortable working in a fast-paced, evolving environment. You take pride in delivering best-in-class service, pay close attention to detail, and approach problems with curiosity and critical thinking. You are also comfortable speaking up when you identify recurring issues or opportunities to improve the patient experience.

What You’ll Do:

• Manage patient interactions across assigned communication channels, including email, phone, live chat, and internal platforms, while meeting established quality and productivity expectations
• Deliver a best-in-class patient experience by communicating with professionalism, empathy, accuracy, and sound judgment
• Support patients with onboarding, product education, account management, orders and shipments, billing, and general troubleshooting across Ro’s website and mobile app
• Build and maintain proficiency across assigned workflows, systems, tools, and queues to effectively resolve patient needs
• Escalate clinical, operational, or technical issues through the appropriate channels, helping ensure patients receive the right support at the right time
• Maintain accurate documentation and consistently follow established workflows, policies, and procedures, including requirements related to patient safety and confidentiality
• Stay current on Ro initiatives, workflows, treatment offerings, and product updates to provide patients with accurate and timely support
• Balance quality and efficiency while managing a high volume of patient interactions in a metrics-driven environment
• Identify recurring patient concerns, workflow issues, and emerging trends, and proactively surface observations and potential solutions to improve tools, processes, and the overall patient experience
• Collaborate with teammates and cross-functional partners to share relevant patient feedback and contribute to continuous improvement
• Participate in peer shadowing and knowledge sharing to help teammates build proficiency and consistency across the team
• Actively participate in coaching, training, and development opportunities, incorporating feedback to continuously improve your performance

What You’ll Bring to the Team:

• 1–2 years of experience in a remote/hybrid customer-facing role
• Experience supporting customers or patients across multiple channels, including email and phone, with empathy, clarity, and professionalism
• Strong customer focus and a genuine interest in helping patients solve problems and navigate complex situations
• Strong critical-thinking, problem-solving, and organizational skills, with sound judgment and attention to detail
• Ability to learn and effectively navigate multiple operational and technology systems and tools; experience with platforms such as Zendesk or similar systems is a plus
• Comfortability using AI Knowledge bases and tools in day-to-day workflows
• Ability to work independently and efficiently while collaborating effectively with teammates and consistently meeting performance expectations
• Ability to identify recurring issues or trends and confidently surface observations and potential solutions
• Dependability, adaptability, and a commitment to continuous learning in a fast-paced, evolving environment
• High integrity and a commitment to patient safety, confidentiality, and maintaining professionalism during challenging interactions
• Connection to Ro’s mission and availability to work prescheduled nights, weekends, and designated holidays as required

We’re Currently Looking for the Following Availability:

• Sunday–Wednesday: 1:00 PM - 11:30 PM ET
• Wednesday–Saturday: 1:00 PM - 11:30 PM ET
• Monday, Tuesday, Thursday, Friday: 1:00 PM - 11:30 PM ET

These 4x10 shifts are not available to candidates residing in California.

While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business.

This is a full-time role with an estimated 40 hours/week. Schedules will include a 30-minute unpaid lunch break.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing stipend
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The hourly rate for this position is $24/hour.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

See our California Privacy Policy here.

We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
• Experience working on AI - Claude Code

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Excellent written and verbal communication skills  and at ease in a multicultural environment
• Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We’re a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following ( https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.

#LI-JS1

#LI-HYBRID

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Mandarin and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Japanese and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Dutch and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in German and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Hindi and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Patient Support Specialist, you will support patients throughout their journey with Ro by delivering clear, empathetic, accurate, and efficient support. You will help patients understand and navigate our platform and treatment offerings, including their accounts, orders, billing, and treatment plans. When questions require clinical guidance or additional support, you will connect patients with the appropriate healthcare or internal team.

You’ll engage with patients primarily through email and phone and manage a high volume of interactions while consistently meeting quality and productivity expectations. You’ll build proficiency across Ro’s support systems, workflows, and queues, using sound judgment to resolve issues and appropriately escalate clinical, operational, or technical concerns.

You are patient-focused, dependable, and comfortable working in a fast-paced, evolving environment. You take pride in delivering best-in-class service, pay close attention to detail, and approach problems with curiosity and critical thinking. You are also comfortable speaking up when you identify recurring issues or opportunities to improve the patient experience.

What You’ll Do:

• Manage patient interactions across assigned communication channels, including email, phone, live chat, and internal platforms, while meeting established quality and productivity expectations
• Deliver a best-in-class patient experience by communicating with professionalism, empathy, accuracy, and sound judgment
• Support patients with onboarding, product education, account management, orders and shipments, billing, and general troubleshooting across Ro’s website and mobile app
• Build and maintain proficiency across assigned workflows, systems, tools, and queues to effectively resolve patient needs
• Escalate clinical, operational, or technical issues through the appropriate channels, helping ensure patients receive the right support at the right time
• Maintain accurate documentation and consistently follow established workflows, policies, and procedures, including requirements related to patient safety and confidentiality
• Stay current on Ro initiatives, workflows, treatment offerings, and product updates to provide patients with accurate and timely support
• Balance quality and efficiency while managing a high volume of patient interactions in a metrics-driven environment
• Identify recurring patient concerns, workflow issues, and emerging trends, and proactively surface observations and potential solutions to improve tools, processes, and the overall patient experience
• Collaborate with teammates and cross-functional partners to share relevant patient feedback and contribute to continuous improvement
• Participate in peer shadowing and knowledge sharing to help teammates build proficiency and consistency across the team
• Actively participate in coaching, training, and development opportunities, incorporating feedback to continuously improve your performance

What You’ll Bring to the Team:

• 1–2 years of experience in a remote/hybrid customer-facing role
• Experience supporting customers or patients across multiple channels, including email and phone, with empathy, clarity, and professionalism
• Strong customer focus and a genuine interest in helping patients solve problems and navigate complex situations
• Strong critical-thinking, problem-solving, and organizational skills, with sound judgment and attention to detail
• Ability to learn and effectively navigate multiple operational and technology systems and tools; experience with platforms such as Zendesk or similar systems is a plus
• Comfortability using AI Knowledge bases and tools in day-to-day workflows
• Ability to work independently and efficiently while collaborating effectively with teammates and consistently meeting performance expectations
• Ability to identify recurring issues or trends and confidently surface observations and potential solutions
• Dependability, adaptability, and a commitment to continuous learning in a fast-paced, evolving environment
• High integrity and a commitment to patient safety, confidentiality, and maintaining professionalism during challenging interactions
• Connection to Ro’s mission and availability to work prescheduled nights, weekends, and designated holidays as required

We’re Currently Looking for the Following Availability:

• Sunday–Wednesday: 1:00 PM - 11:30 PM ET
• Wednesday–Saturday: 1:00 PM - 11:30 PM ET
• Monday, Tuesday, Thursday, Friday: 1:00 PM - 11:30 PM ET

These 4x10 shifts are not available to candidates residing in California.

While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business.

This is a full-time role with an estimated 40 hours/week. Schedules will include a 30-minute unpaid lunch break.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing stipend
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The hourly rate for this position is $24/hour.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

See our California Privacy Policy here.

We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
• Experience working on AI - Claude Code

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• Excellent written and verbal communication skills  and at ease in a multicultural environment
• Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We’re a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following ( https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.

#LI-JS1

#LI-HYBRID

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more....

Home-Based Travel AgentOverview Are you passionate about travel and helping others create unforgettable experiences?

About T2 Group: At T2 Flex, you'll have the opportunity to build a rewarding career while enjoying the opportunity of work from home.

Job Description

We’re looking to recruit hardworking, customer-centric individuals to join our telephone support teams, where you will play a key role in providing our award-winning service to our customers.

If you enjoy working with people and have experience in customer service, hospitality, retail, administration, or simply have a natural ability to help others, this could be the role for you. You don’t need previous financial services experience, or any specific background, as we provide full training and ongoing support to help you succeed.

At AJ Bell, we believe investing should feel good, and our customer support teams play a vital role in making that happen every day.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles on a 3-weekly basis.

What does the job involve?

Our telephone support agents are the first point of contact for AJ Bell and Investcentre customers, helping to answer questions and resolve queries across our award-winning product range.

You’ll handle inbound calls, respond to emails, and use a secure messaging system, ensuring all interactions are managed in line with service level agreements and compliance policies.

This is a fast-paced client services environment where you will receive full training and ongoing support to build your knowledge, confidence and capability in the role.

Career development is an important part of life at AJ Bell, and when the time is right, we’ll support you to take the next step. We also offer paid study support for professional qualifications.

Knowledge & Experience:

• You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent customer service skills with a polite and professional telephone manner.
• Strong communication skills, both written and verbal.
• Competent with Microsoft Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Patience and empathy when supporting customers who may need extra help.
• Previous contact centre or financial services experience is not essential, we provide full training to help you succeed.

This is a 40-hour per week role on a rota basis, Monday to Saturday between 8am–9pm. You’ll work 1 in 3 Saturdays (10am–2pm) and occasional bank holidays when the US market is open.

At AJ Bell, you’ll find a friendly, supportive working environment with a strong sense of teamwork and pride in what we do, reflected in our guiding principles.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

• Starting salary of £27,100 (can be higher dependent on previous financial services experience)
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement.

Headquarters: Remote, US

Description

Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.  Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

• 1+ years of experience in a business to business (B2B) technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with clients

Preferred

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

#LI-Remote

 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

 

To apply: https://weworkremotely.com/remote-jobs/keeper-security-b2b-customer-support-representative

Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by...

Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we’re disrupting the affordable housing industry by creating...

About Palmstreet: Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we’ve evolved to include handmade crafts, collectible toys,...

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric...

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position.

• This is an on-site position that requires traveling to and working at client locations in Boston, MA.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

• Provide front line phone coverage, and participate in various call center groups
• Provide on-site assistance to clients within your local geography
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Brief customers, as well as management, on the status of current resolution efforts.
• Work with third party support providers when necessary.
• Follow up with customers to ensure an issue has been resolved.

Administration

• Submit semi-monthly timesheet and expense reports.
• Attending scheduled training and meeting sessions.
• Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

• Ability to work a variable shift any time during Xantrion’s business hours.
• Perform audits of customer information and systems as necessary to ensure accuracy.
• Take support tickets from the dispatcher.
• Update and schedule service tickets until issues have been resolved or further escalated.
• Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

• Bachelor’s degree from a four-year university or equivalent experience (not required)
• Technical certificates are a plus.

Knowledge & Experience

• Minimum of 3 years of technical support experience required
  • On-site technical support experience preferred.
• Basic diagnostic and analytical skills.
• Basic competency in the use and troubleshooting of MS Office products.
• Experience using Windows 7, 10, and/or Mac OS.
• Basic computer literacy across both hardware and software.
• Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

• Positive attitude.
• Strong written, oral, and interpersonal communication skills.
• Strong telephone presence with organized follow-up skills.
• Ability to follow established operating procedures
• Strong, service-oriented, customer-focused.
• Strong attention to detail.
• Experience working constructively in a team-oriented, collaborative environment.
• Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
• Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
• Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

• Manager and peer review of goal achievement.
• Coachability, willingness to work as a member of a team.
• Detailed ticket notes at every step of the resolution.
• Appropriate amount of time is correctly coded per day.
• Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
• Internal and external customer satisfaction scores.
• Ticket closure rate relative to peers.

Physical Demands

• Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
• Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
• Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
• Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
• Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
• Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
• Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
• Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
• Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
• Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion’s office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
• Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
• Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

• Follow and support company policies and procedures as well as all local, state, and federal laws.
• Always maintain confidentiality of company and customer records and information.
• Maintain a professional image, adhering to Xantrion’s dress code.
• Must have an existing cell phone (running current Android or iOS).
• If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

• Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
• Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
• Must use Xantrion-provided PC and headset to execute job functions.

Benefits

• Salary range $60K - $65K; depending on experience.
• 100% of medical, dental, and vision for you and your family.
• 401K with company match up to 4% of salary.
• Certification reimbursement and annual training budget.
• 17 Days PTO per year in addition to paid training days.
• Bonuses for referring new clients or employees.

Equal Opportunity Employer

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.