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Operations Procurement Operations Analyst

Manages procurement processes, vendor relationships, and supply chain operations to support banking organization's purchasing needs.

Mid Posted about 5 hours ago Himalayas
What this role involves
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
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Operations Manager, Partner Operations , Solve Studio

Manages partner relationships, operations workflows, and collaboration processes to support business partnerships and growth initiatives.

Mid Posted about 5 hours ago Himalayas
What this role involves
Thank you for your interest in joining Solventum.
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Operations Construction Scheduler - QDC

Plans and coordinates construction project timelines, resources, and schedules to ensure on-time delivery of energy infrastructure projects.

Posted about 5 hours ago Himalayas
What this role involves
About UsQISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs.
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Operations IT & Automation Engineer at Centrifuge

Manages IT operations, user access, and builds automation workflows to reduce manual IT tasks across SaaS and cloud infrastructure for a fintech company.

Mid Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

At Centrifuge, we’re not just talking about tokenization; we’re making it real. In the past year alone, we’ve partnered with S&P Dow Jones Indices, announced the first tokenized S&P 500 Index Fund, brought Janus Henderson’s AAA CLO strategy onchain, and crossed $1.7B in TVL. We’re also well-funded, backed by leading investors such as ParaFi Capital, Greenfield, Circle Ventures, and Coinbase. We’re live across more than ten blockchains and building the open infrastructure for real-world assets at scale. We’re looking for a hands-on IT & Automation Engineer to own the systems a fast-moving 20 person team runs on. You’ll own identity, access, and IT operations across our entire SaaS and cloud stack, and your mandate is to automate the repetitive parts away. This is not a ticket mill: expect 2 to 3 requests a day, high trust, high stakes, and the freedom to build the tooling that makes your own queue smaller. You’ll work directly with our DevOps & Security lead, in a company where the security bar is set by a live fintech protocol.

The role

You’ll be the person who keeps IT and operations running for a real production fintech company: access requests, user lifecycle, SaaS administration, and the routine deployments and infrastructure tasks the engineering org depends on. The queue is the job, and automation makes the queue smaller. In your first months you’ll build self-service workflows (Slack bots, Terraform for Google Workspace, small API integrations) that remove a meaningful slice of the recurring requests for good.

You’ll also work hands-on across our GCP and Cloudflare stack with increasing autonomy: routine deployments, DNS changes, CI fixes, and larger infrastructure changes that you prepare and our security lead reviews. Over time the role grows in two directions: deeper into security operations (access governance, compliance engineering, working through SOC 2 hands-on) and deeper into automation, owning the tooling the company runs on. Bigger infrastructure changes you prepare together with our security lead, who owns the architecture. If you’re process-oriented, like owning systems end to end, and get satisfaction from replacing manual work with something you built, this is the role.

Essential Job Functions

  • Respond to and resolve daily support requests from the team (Slack, tickets): the fast-turnaround work that keeps everyone unblocked.
  • Manage user access and identity across the stack: Google Workspace, GitHub, Notion, 1Password, and other SaaS. Handle onboarding, offboarding, seats, licenses, permissions, and the roles and policies behind each platform.
  • Administer SaaS and tooling: account provisioning, license management, vendor tool vetting, and the integrations that connect our tools to each other.
  • Automate your own processes: user lifecycle via Terraform or API-driven Python scripts, small API integrations that make tools easier to manage, Slack self-service workflows, and monitoring snippets and bots that surface issues before people report them.
  • Support security operations: hardware key (YubiKey) setup and onboarding, access reviews, and day-to-day security policy questions, working with our security lead.
  • Execute deployments and keep CI/CD pipelines healthy (GitHub Actions across our repos).
  • Operate across our cloud stack on GCP (Cloud Run, IAM, Cloud Functions, Cloud SQL) and Cloudflare (DNS, WAF, Access) with increasing autonomy: routine changes you own outright, bigger changes you prepare for review.
  • Create and maintain operational documentation and runbooks so common tasks are repeatable.
  • Learn Web3/blockchain operations hands-on.
  • Work across European and US timezones in a fully remote, high-compliance environment where security and quality standards are high.

Tech stack: Google Workspace, GitHub, GCP, Cloudflare, GitHub Actions, Docker, Terraform, Python/Bash, Slack APIs, plus Web3 tooling.

Education and experience

  • 3+ years in IT engineering, systems administration, IT operations, or MSP roles (in-house IT at a tech company or an MSP escalation role is a great fit; DevOps backgrounds are welcome if the support half of the role genuinely appeals to you).
  • Scripting you can show: Python/Go/JS or Bash automation you built to remove repetitive work, not just scripts you ran.
  • Hands-on experience running real workloads on a public cloud. GCP is ideal, but any major provider counts.
  • Strong Linux/Unix fundamentals.
  • Experience administering Google Workspace (or an equivalent identity platform) and a multi-SaaS stack: roles, policies, permissions, licenses.
  • Solid Git/GitHub and comfort with CI/CD concepts.
  • Excellent written English and a documentation-first, process-oriented mindset.
  • Comfortable working with AI-assisted tooling to move faster (we lean on it heavily).
  • Nice to have: deep GCP experience, Terraform/IaC, Cloudflare, exposure to compliance frameworks (SOC2, ISO 27001), and curiosity about Web3/blockchain. Prior Web3 experience is a plus, not a requirement.

Working conditions

This is a full-time, permanent role. We work fully remote with a European base, generally around 09:00 to 17:00 local time, with the flexibility to overlap US hours when something needs it. There’s an annual learning budget for courses, conferences, and certifications, and the occasional out-of-hours moment when a production incident needs attention, typically only a handful of times a year and always with escalation support behind you.

Reasons to join

You’d own the entire IT and access surface of a live fintech protocol with over $1B in real assets onchain: one company instead of thirty clients, crypto-grade security practices, and no change-approval bureaucracy between you and a better setup. You’ll work directly with a senior DevOps & Security engineer, with real room to grow. It’s hands-on experience you won’t get in many places, in a small, fast-moving, well-funded team, fully remote, with real autonomy over the systems you look after.

€50,000 - €60,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Client Growth & Success, Operations Associate at Twin Health

Manages operational execution for health plan partnerships, including data accuracy, reporting, renewal tracking, and cross-functional coordination across employer groups.

Junior Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We’re seeking a detail-oriented, highly organized Client Growth & Success Operations Associate - Health Plans to support the AVP of Client Success - Health Plans  in operationalizing a large, strategic health plan partnership spanning multiple lines of business and growing a portfolio of employer groups.  You’ll own the operational backbone - accurate data, recurring reporting, renewal and lifecycle tracking, and cross-functional follow-through. You will help connect the strategic health plan relationship with the operational execution required across the downstream employer portfolio.

This role is ideal for someone who thrives on creating structure from complexity, is comfortable being the single source of truth across systems and teams, and enjoys driving work to completion.

Responsibilities

Support Strategic Health Plan Operations

  • Support the AVP of Client Success - Health Plans in the operational management of a large, complex strategic health plan partnership spanning multiple lines of business and employer groups.
  • Partner closely with the Client Growth & Success team managing employer relationships within the health plan channel to support consistent execution across the portfolio.
  • Manage recurring operational processes, calendars, trackers, and documentation to ensure key deadlines, deliverables, and partnership requirements are met.
  • Maintain accurate employer and program-level information, including program selections, renewal status, effective dates, key contacts, and other operational details.
  • Prepare and distribute recurring notifications and communications related to employer and program activity.
  • Proactively identify missing information, upcoming deadlines, process gaps, and outstanding actions and drive follow-through to resolution.
  • Support ad hoc operational needs and strategic initiatives across the health plan partnership.
  • Maintain a clear source of truth across Salesforce and internal tracking tools, resolving inconsistencies between systems proactively.

Coordinate Reporting

  • Coordinate recurring reporting processes across health plan lines of business
  • Partner with Analytics and Reporting teams to ensure required reports are produced accurately and according to established timelines.
  • Review reports and supporting data for completeness and accuracy before distribution, escalating discrepancies or issues as needed.
  • Coordinate ad hoc reporting and data requests in support of the health plan partnership and downstream employer portfolio.

Manage Renewal & Employer Lifecycle Operations

  • Coordinate the annual renewal and program selection process for employer groups contracted through the health plan channel, working closely with the Client Growth & Success team responsible for the employer relationships.
  • Process and maintain accurate records of employer renewals, program selections, effective dates, and other changes across internal systems and source-of-truth documentation.
  • Track cross-functional actions associated with renewals, program additions, changes, and terminations through completion.
  • Maintain visibility into upcoming renewals, outstanding decisions, and lifecycle changes and proactively escalate risks or delays.
  • Design and maintain visibility tools (trackers, dashboards) that surface upcoming renewals, outstanding decisions, and risks to leadership in real time.

Drive Cross-Functional Coordination & Process Improvement

  • Serve as an operational point of coordination between the Health Plan and Client Growth & Success teams and the cross-functional teams supporting the partnership.
  • Drive follow-through on cross-functional action items, ensuring clear ownership, timelines, and completion.
  • Document and maintain operating procedures, workflows, templates, and tools that support consistent execution across the health plan channel.
  • Identify opportunities to streamline, standardize, and automate recurring operational processes.
  • Support preparation for health plan meetings and internal reviews by coordinating data, materials, action items, and follow-up as needed.
  • Other duties as assigned

Qualifications

  • 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role.
  • Strong organizational and analytical skills — comfortable managing recurring processes, high volumes of detail, and multiple data sources (spreadsheets, reports, CRM records) simultaneously.
  • Exceptional attention to detail with a demonstrated commitment to accuracy and follow-through.
  • Clear and professional written and verbal communication skills.
  • Proactive and resourceful, with the ability to identify gaps, anticipate needs, and drive work through completion.
  • Collaborative and effective at coordinating across multiple teams and stakeholders without direct authority.
  • Comfortable working independently and prioritizing effectively in a fast-paced, evolving environment.
  • Experience in healthcare, digital health, health plans, or employee benefits preferred.
  • Experience with CRM systems such as Salesforce (SFDC) and project management or ticketing tools such as JIRA and Zendesk preferred.
  • This remote opportunity is based in the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation and Benefits

The compensation range for this position is $95,000 - $105,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

  • A competitive compensation package in line with leading technology companies
  • A remote and accomplished global team
  • Opportunity for equity participation
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
  • 401k retirement savings plan

Salary range for US jobs

US Salary Range

$95,000—$105,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Read the full description
Operations Manager, Support Center Operations (B2B) at Avetta New Zealand

Manages support center operations, oversees training programs, quality assurance processes, and leads internal/external support teams across the global customer support organization.

Lead Hybrid Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Manager, Support Operations provides resource and support services to all operations group within the Global Customer Support organization. This role is responsible for coordinating tools, processes, resource materials and human performance to achieve the goals and objectives of the Avetta Global Support organization. This includes the following functional areas and disciplines: Support Representative New-Hire Training, Quality Assurance (Interaction Quality and Verification Quality), internal/external and support Knowledge Management, Enhancement Training, Performance Trending, CSAT Surveying and Reporting, Support Channel Effectiveness and Automation, Documentation of Support Operating Practices and Processes, and Global Ops Standardization.

The Manager, Support Operations meets frequently with management groups across the company to align resources and drive positive outcomes. They must be able to lead teams with confidence while also bringing skills to the role that will adapt to the needs of a dynamic business climate. This role is also responsible for a consistent standard of process and performance internally and with Avetta support partners.

The Manager, Support Operations leads a multi-disciplinary team of internal and external resources, including all people and process leadership duties.

This role requires a hybrid schedule in our Lehi or Calgary office (3 days in office, 2 days work from home).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Leadership of New Hire Training.
    • Curriculum development
    • Content delivery
    • New employee certification
    • Adult learning concepts
    • Remote, multi channel training
  • Leadership of Quality Assurance Processes.
    • Develop and maintain interaction standards and guidelines, including interaction rubric, quality scoring matrices, and reporting.
    • Interaction (call/chat/email/text) monitoring and scoring
    • Verification quality sampling and reporting
    • SME expertise and consulting to Avetta internal departments, clients, and other customers.
  • Strategic guidance to Support Organization on up-to-date and world-class support center practices and tools.
  • Development and delivery of ongoing performance training based on performance challenges, opportunities, and threats.
  • Planning and implementation of support tools and technology.
    • Virtual Assistant planning and architecture
    • AI use case identification, scoping and deployment
    • Optimization of support channel balance and usage
    • Emerging training and performance management tools and approaches
  • Work closely with executive leadership and Avetta Product team to identify, scope, and deploy methods to improve the customer workflow in the platform.
  • Identify and deploy strategies to meet support inquiry containment and deflection objectives.
  • Maintain Avetta Support Knowledge Base with current, relevant and searchable knowledge articles
  • Oversee use of AI in creating knowledge summaries and delivery of knowledge materials to internal and external customers.
  • Manage and maintain supplier Help Center with relevant, multi-media materials.
  • Work with leadership from SSP, SER, CSM, AM, PS and more to improve internal processes to drive continuous client support improvements.
  • Documentation of Standard Operating Procedures, including process documentation and optimization.
  • Professional customer facing interactions.
    • Join client and supplier calls to discuss support options.
    • Evangelize Avetta support options to support customer needs and promote client growth.

IDEAL QUALIFICATIONS:

  • Minimum 5 years of experience in call/support center leadership roles
  • Familiarity with customer support business systems, including Salesforce.org, cloud-based telephony platforms, customer survey platforms, etc.
  • Experience delivering complex training in an adult learning environment
  • Understanding of training tools and techniques
  • Experience with standard operating procedure management
  • Technological aptitude with ability to assess use cases and operationalize tools
  • Metrics-driven and analytical mentality
  • Excellent problem-solving skills
  • Ability to prioritize and multi-task
  • Skilled at working cross-functionally
  • Comfortable in a fast-paced environment
  • Remarkable written, oral, and interpersonal communication skills
  • Understanding of call/support center metrics and SLAs
Read the full description
Operations Director, Fulfillment Network Optimization (Remote) at ezCater

Director leads fulfillment network strategy, manages delivery partnerships and capacity optimization, and owns end-to-end operations across internal and third-party delivery networks.

Lead Remote Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24⁄7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep our fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management — translating complex operational realities into innovative solutions that drive consistent, excellent experiences for our customers, caterers, and delivery partners.

Our catering partners handle the majority of our deliveries. Our third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks — always with an eye toward network effects that drive scale, growth, and financial leverage.

What You’ll Do:

Fulfillment Solutions

  • Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed.
  • Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences.
  • Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage.
  • Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions.
  • Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement.
  • Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels.
  • Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts.

Fulfillment Intelligence & Optimization

  • Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams.
  • Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements.
  • Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making.
  • Surface and champion partner-specific opportunities to strengthen intelligence infrastructure — including driver feedback loops, photo AI, package counts, and equipment availability signals.

Strategy & Cross-Functional Leadership

  • Set the overall delivery strategy: understand industry trends and translate them into a forward-looking plan that ensures catering and delivery partners consistently set the bar for reliable execution.
  • Continuously evolve our approach to meet customer needs — protecting ezCater’s market positioning through new strategic initiatives, fleet partnerships, and commercial deals that support network growth.
  • Establish clear, transparent success criteria for all partners so expectations are never ambiguous and partners are never surprised.
  • Drive rigorous analysis and project management to inform strategic decisions; understand and optimize the key levers that improve the delivery experience and core ezCater unit economics.
  • Measure the impact of every strategy you execute, using outcomes to fuel continuous improvement across the business.
  • Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams — both as a consumer of their input and as a driver of insights they need to succeed.
  • Inspire your team to aim higher. Delivery is a demanding business; your leadership style will be the difference between a team that thrives under pressure and one that merely survives.

What You Have:

  • 7-10 years of relevant delivery, logistics, or fulfillment operations experience, with demonstrated expertise in managing complex partner networks.
  • Strong relationship management and negotiation skills — you build trust quickly with both internal stakeholders and external commercial partners at all levels.
  • Proven data analytics skills and the ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making.
  • Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems.
  • Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects.
  • Technology orientation — comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows.
  • Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level.
  • The ability to thrive in a fast-paced and ambiguous environment.
  • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $195,000–$274,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.

#BI-Remote

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Operations Trading Operations Lead at Mercury

Leads trading operations and supervisory framework for a fintech broker-dealer, overseeing controls, reconciliations, and regulatory compliance across investment products.

Lead Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. Underneath all our products is a massive web of partners that users don’t see, requiring significant product and process investment. That’s where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.

We’re looking for a Trading Operations Lead to own and scale the trading operations function powering Mercury’s SEC-registered investment advisor and FINRA-member broker-dealer. This is a hands-on leadership role for someone with deep brokerage and trading operations expertise who can both set the standard for how the function operates and step directly into complex operational work when needed. This role is ideal for someone who has operated in a detail-rich, regulated environment, has strong opinions about what good trading operations looks like, communicates clearly across technical and non-technical teams, and wants the opportunity to build and evolve the function rather than simply inherit it.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

  • Own the trading operations and supervisory framework, providing licensed principal oversight of order and trade activity across money market funds, mutual funds, ETFs, and fixed income; oversee operational controls, reconciliations, exceptions, and escalations, partnering closely with Engineering and Product on system-managed workflows and with our carrying broker and other investment partners to investigate issues, resolve breaks, and ensure trading activity operates within established procedures and supervisory requirements.
  • Own the trade surveillance and operational control framework, including licensed supervisory review where required, oversight of pre- and post-trade controls, best execution monitoring, trade breaks and errors, escalation and remediation, and evidence that required reviews and controls are operating as designed; coordinate with Financial Crimes on surveillance alerts, suspicious activity escalations, and shared monitoring obligations.
  • Own supervision of trading and order-flow reporting obligations, including CAT (all elements, including annual clock synchronization), CAIS, and TRACE, coordinating with our carrying broker and third-party reporting vendor; ensure timely and accurate compliance with SEC Rules 606 and 607 and FINRA Rule 6151, and provide supervisory review of customer account statements and trade confirmations.
  • Serve as the operational escalation point for trade errors, breaks, and settlement issues, coordinating investigation and resolution across Engineering, Product, Compliance, and our carrying and executing partners, assessing customer impact, and ensuring recurring issues result in appropriate process or control improvements.
  • Oversee trading-related books and records requirements, partnering with Engineering, Compliance, and our carrying broker to ensure required trade, order, allocation, and supervisory records are appropriately generated, retained, and retrievable.
  • Own and maintain trading operations procedures and contribute to applicable Written Supervisory Procedures, ensuring documented controls and supervisory practices remain aligned with how our products, systems, and partner relationships operate.
  • Lead trading operations readiness for regulatory exams, audits, and internal testing, including producing operational evidence, supporting responses, remediating findings, and translating identified gaps into sustainable process or system improvements.
  • Manage day-to-day operational relationships with our carrying broker, executing brokers, custodians, fund companies, and transfer agents, including escalations, service-level performance, issue resolution, and operational change management.
  • Partner closely with Product and Engineering on system-managed trading workflows and controls, bringing the operational and supervisory perspective to requirements, pressure-testing exceptions and edge cases, and ensuring appropriate operational readiness and oversight before launch, including post-launch operational testing to confirm controls perform as designed in production.
  • Build the reporting and operational visibility needed to oversee the trading function, including volumes, breaks and errors, aging exceptions, settlement performance, and control effectiveness, using those insights to identify risk, capacity constraints, and opportunities for improvement.
  • Partner with Compliance, Finance, Legal, Risk, Product, and Engineering on new products, partners, and regulatory changes, defining the trading operations and supervisory requirements needed to launch and operate them safely.

You should:

  • Hold active FINRA Series 7, Series 63, and Series 24 licenses (Series 99 or Series 57 a plus.
  • 8+ years in trading, brokerage, or investment operations, including direct ownership of trade lifecycle, settlement, or trading control functions.
  • Have hands-on operational experience across fixed income, mutual funds, and ETFs — you know where each product breaks and why.
  • Have built or materially improved a trade surveillance or operational control framework, not just executed someone else’s.
  • Possess a strong working knowledge of the operational requirements under FINRA and SEC rules — including recordkeeping, supervision, best execution, trade reporting, and customer protection — and know how to apply them to workflows that don’t have an obvious precedent.
  • Communicate clearly in writing — procedures, escalations, and post-mortems that a regulator, an engineer, and an executive can each read and act on.
  • Be comfortable operating in ambiguity and at speed, and be willing to design the process rather than wait for one.
  • Bring judgment about when to automate, when to add a control, and when to accept a manual step — and be able to defend the call.

Nice to have:

  • Experience at a fintech or high-growth firm operating a broker-dealer or RIA at scale.
  • Experience standing up a new product, partner, or clearing relationships from scratch.
  • Comfort with SQL or working directly in internal tooling to investigate issues yourself.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AR1

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$135,000—$168,700 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$121,500—$151,800 USD

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Operations Volunteer Coordinator- 2025874 at World Relief

Coordinates volunteer recruitment, program development, and volunteer placements to support immigrant services and community engagement initiatives.

Mid Hybrid Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Volunteer Coordinator serves local churches and volunteers through volunteer and intern coordination. This individual works to empower the Church & local community to serve immigrants in the Triangle alongside World Relief.

The is a hybrid role- 4 days in office, 1 work from home.

ROLE & RESPONSIBILITIES:

1. Volunteer Program Development:

• In conjunction with World Relief Durham program managers, identify and prioritize the ongoing needs for volunteers.

• Design and direct long-term and recurring volunteer opportunities and programs for individuals, groups, and interns. These will include traditional volunteer opportunities (Good Neighbor Teams and Friendship Partners), ongoing program needs (drivers, childcare workers, accompaniment volunteers, etc.), and single events

• With supervisor, develop ongoing and annual metrics for each of the volunteer needs, and ensure that these metrics are met.

2. Volunteer Recruitment:

• Develop and carry out a dynamic and active volunteer recruitment plan with local churches and organizations, at World Relief Durham events, on social media (as appropriate), and by following up with individuals who have expressed interest.

• Speak at church and community activities, table at events to recruit volunteers, and meet with church and community leaders to communicate the opportunities for volunteering.

• Guide new volunteers through the volunteer application process and background checks with regular communication and record-keeping.

• Maintain database and monitor tasks needed to be completed by candidates/volunteers, including online volunteer interest forms, applications, training completion, background checks, logging volunteer hours, and more.

• Develop and lead regular volunteer trainings, either virtually or in person, using courses that have been developed in-house or by World Relief home office.

• Connect volunteers to appropriate volunteer opportunities

• Provide ongoing coaching and support to volunteers throughout their volunteer experience

• Collect volunteer quotes, photos, and stories to share in office communications

• Participate in World Relief Home Office volunteer mobilization and community engagement teams

• As needed, conduct written and in person driving tests for volunteers and interns who will be driving clients.

3. Interns:

• In conjunction with WRD program managers, determine the internship needs for each program

• Serve as the initial point of contact in the recruitment and onboarding of interns with local universities and organizations

• Train, equip, and when appropriate, supervise interns

4. Welcome Houses :

• Serve as the primary point of contact with churches and individuals that have made houses available for temporary housing.

• Resolve scheduling and interpersonal issues that arise.

JOB REQUIREMENTS:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
  • Valid drivers license, access to reliable vehicle and ability to pass MVR standards
  •  A winsome personality that prioritizes and enjoys reaching out and recruiting people
  •  Ability to manage dozens of volunteer relationships simultaneously
  •  Strong administration & organizational skills
  •  IT skills in database entry and generating reports required
  •  Experience in HR, logistics, or program coordination a plus
  • Ability to problem-solve, create and implement new programs
  •  Strong writing and public speaking skills
  •  Ability to work on a team; ability to work independently
  •  Flexibility for evening and weekend events or trainings

PREFERRED QUALIFICATIONS:

  •  2+ years relevant work experience
  •  Comfortable managing interpersonal conflict and communication challenges with professional customer service skills

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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Operations CPT-11530 Commercial Insurance Administrative & COI Processing VA at 20four7VA

Provides administrative and COI processing support to U.S. insurance operations, managing certificates, client communications, renewals, and AMS data entry.

Mid Remote Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11530 Commercial Insurance Administrative & COI Processing VA

Independent Contractor – CPT-11530 Commercial Insurance Administrative & COI Processing VA/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are seeking a detail-oriented and reliable Commercial Insurance Administrative & COI Processing VA to provide ongoing administrative support to a U.S.-based insurance operation.

The VA will assist with Certificates of Insurance (COIs), loss control and inspection follow-ups, commercial client and carrier communications, renewal information gathering, shared inbox management, endorsement requests, and agency management system (AMS) data entry.

The ideal candidate has at least 2 years of remote administrative or virtual assistant experience, preferably supporting U.S.-based insurance brokers, agencies, or back-office operations. Experience working with U.S. insurance Agency Management Systems (AMS), particularly Applied Epic, and carrier portals is highly preferred.

This is a long-term, ongoing position for someone who is highly organized, accurate, proactive, and comfortable communicating professionally with U.S. clients and insurance carriers.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

1. Certificates of Insurance (COI) Processing Intake & Verification

  • Receive COI requests through email, client portals, or phone.
  • Review requests and verify active policy status and coverage limits within the agency management system.
  • Confirm certificate holder information, names, and addresses for accuracy.

Issuance

  • Prepare and issue standard ACORD forms, including:
    • ACORD 25 – Certificate of Liability Insurance
    • ACORD 28 – Property Insurance

Tracking & Delivery

  • Deliver completed certificates to insureds and third-party certificate holders.
  • Log all certificate issuances accurately in the agency management system.
  • Track special endorsement requests and certificate holder requirements.
  • Follow up on outstanding COI-related items as needed.

2. Loss Control & Inspection Recommendations Carrier Follow-Up

  • Monitor and track loss control or inspection reports received from commercial insurance carriers.
  • Review outstanding recommendations and identify items requiring client action.

Client Outreach

  • Contact insureds via email and phone to request outstanding risk-improvement items.
  • Request photos, documentation, or other compliance materials required by underwriters.
  • Follow up with clients until required documentation is received.

Status Tracking

  • Update inspection and loss-control progress in the agency management system.
  • Log proof of completion and supporting documentation.
  • Notify the appropriate Account Manager when requirements have been satisfied.

3. Insurance Carrier & Client Follow-Ups

  • Follow up with commercial insurance carriers and clients regarding missing information and documentation.
  • Request signed applications, supplemental forms, audit documents, and other outstanding items.
  • Maintain organized follow-up records and ensure pending items are tracked to completion.

4. Renewal Information Gathering

  • Proactively contact commercial clients 60–90 days before renewal.
  • Request updated information such as:
    • Payroll figures
    • Sales figures
    • Equipment schedules
    • Statements of Values (SOVs)
    • Other renewal-related documentation
  • Track outstanding renewal information and follow up as needed.
  • Ensure collected information is accurately documented and routed to the appropriate internal staff.

5. Shared Inbox Management

  • Monitor shared commercial service inboxes throughout the workday.
  • Review, organize, and triage incoming client requests.
  • Respond to routine inquiries when appropriate.
  • Identify urgent or sensitive matters and promptly flag them for licensed staff.
  • Maintain organized records of requests and follow-ups.

6. Agency Management System & Data Entry

  • Maintain accurate and up-to-date client records within the agency management system.
  • Update:
    • Client contact information
    • Locations and location schedules
    • Policy information
    • Other relevant account details
  • Perform accurate data entry and document updates.
  • Ensure information is entered consistently and accurately across applicable systems.

7. Endorsement Request Intake

  • Receive and review mid-term policy change requests.
  • Gather the necessary information and supporting documentation for requests such as:
    • Vehicle additions or deletions
    • Address changes
    • Driver updates
    • Other policy changes
  • Queue complete requests for internal processing.
  • Follow up on missing information before routing requests to the appropriate staff.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Minimum 2 years of remote administrative or virtual assistant experience.
  • Insurance industry experience is highly preferred, particularly experience supporting:
    • U.S. insurance brokers
    • Insurance agencies
    • Commercial insurance operations
    • Insurance back-office administrative teams
  • Hands-on experience with U.S. Agency Management Systems (AMS) is preferred.
  • Experience with Applied Epic is highly preferred.
  • Familiarity with major insurance carrier portals is a strong advantage.
  • Strong understanding of administrative workflows, documentation, and follow-up processes.
  • Excellent written and verbal English communication skills.
  • Professional and confident phone and email communication with U.S. clients and carriers.
  • Exceptional attention to detail, especially when reviewing policy information, documents, names, addresses, and certificate holder details.
  • High level of accuracy in data entry and document processing.
  • Ability to manage multiple requests and follow-ups while meeting deadlines.
  • Organized, dependable, and proactive.
  • Able to work independently while knowing when to escalate issues to licensed staff.

Required Software & Applications: Use the same software and applications currently used by the existing VAs.

  • Agency Management System (AMS)
  • Applied Epic
  • Insurance Carrier Portals
  • Email / Shared Service Inbox
  • Client Portal
  • ACORD Certificate Processing Tools/Systems
  • Other systems currently used by the existing VA

Work Schedule

  • Contracted Hours per Week: 40 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: 9:00 AM – 5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
  • Contracted Hours per Week: 40 hours/week
  • Daily Working Time: 9:00 AM – 5:00 PM EST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A– (Neutral and Excellent written and communication skills)
  • REGION PREFERENCES: Philippines

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
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Operations IT & Automation Engineer at Centrifuge

Manages IT operations, user access, and identity across cloud/SaaS systems while building automation tools to reduce repetitive requests.

Mid Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

At Centrifuge, we’re not just talking about tokenization; we’re making it real. In the past year alone, we’ve partnered with S&P Dow Jones Indices, announced the first tokenized S&P 500 Index Fund, brought Janus Henderson’s AAA CLO strategy onchain, and crossed $1.7B in TVL. We’re also well-funded, backed by leading investors such as ParaFi Capital, Greenfield, Circle Ventures, and Coinbase. We’re live across more than ten blockchains and building the open infrastructure for real-world assets at scale. We’re looking for a hands-on IT & Automation Engineer to own the systems a fast-moving 20 person team runs on. You’ll own identity, access, and IT operations across our entire SaaS and cloud stack, and your mandate is to automate the repetitive parts away. This is not a ticket mill: expect 2 to 3 requests a day, high trust, high stakes, and the freedom to build the tooling that makes your own queue smaller. You’ll work directly with our DevOps & Security lead, in a company where the security bar is set by a live fintech protocol.

The role

You’ll be the person who keeps IT and operations running for a real production fintech company: access requests, user lifecycle, SaaS administration, and the routine deployments and infrastructure tasks the engineering org depends on. The queue is the job, and automation makes the queue smaller. In your first months you’ll build self-service workflows (Slack bots, Terraform for Google Workspace, small API integrations) that remove a meaningful slice of the recurring requests for good.

You’ll also work hands-on across our GCP and Cloudflare stack with increasing autonomy: routine deployments, DNS changes, CI fixes, and larger infrastructure changes that you prepare and our security lead reviews. Over time the role grows in two directions: deeper into security operations (access governance, compliance engineering, working through SOC 2 hands-on) and deeper into automation, owning the tooling the company runs on. Bigger infrastructure changes you prepare together with our security lead, who owns the architecture. If you’re process-oriented, like owning systems end to end, and get satisfaction from replacing manual work with something you built, this is the role.

Essential Job Functions

  • Respond to and resolve daily support requests from the team (Slack, tickets): the fast-turnaround work that keeps everyone unblocked.
  • Manage user access and identity across the stack: Google Workspace, GitHub, Notion, 1Password, and other SaaS. Handle onboarding, offboarding, seats, licenses, permissions, and the roles and policies behind each platform.
  • Administer SaaS and tooling: account provisioning, license management, vendor tool vetting, and the integrations that connect our tools to each other.
  • Automate your own processes: user lifecycle via Terraform or API-driven Python scripts, small API integrations that make tools easier to manage, Slack self-service workflows, and monitoring snippets and bots that surface issues before people report them.
  • Support security operations: hardware key (YubiKey) setup and onboarding, access reviews, and day-to-day security policy questions, working with our security lead.
  • Execute deployments and keep CI/CD pipelines healthy (GitHub Actions across our repos).
  • Operate across our cloud stack on GCP (Cloud Run, IAM, Cloud Functions, Cloud SQL) and Cloudflare (DNS, WAF, Access) with increasing autonomy: routine changes you own outright, bigger changes you prepare for review.
  • Create and maintain operational documentation and runbooks so common tasks are repeatable.
  • Learn Web3/blockchain operations hands-on.
  • Work across European and US timezones in a fully remote, high-compliance environment where security and quality standards are high.

Tech stack: Google Workspace, GitHub, GCP, Cloudflare, GitHub Actions, Docker, Terraform, Python/Bash, Slack APIs, plus Web3 tooling.

Education and experience

  • 3+ years in IT engineering, systems administration, IT operations, or MSP roles (in-house IT at a tech company or an MSP escalation role is a great fit; DevOps backgrounds are welcome if the support half of the role genuinely appeals to you).
  • Scripting you can show: Python/Go/JS or Bash automation you built to remove repetitive work, not just scripts you ran.
  • Hands-on experience running real workloads on a public cloud. GCP is ideal, but any major provider counts.
  • Strong Linux/Unix fundamentals.
  • Experience administering Google Workspace (or an equivalent identity platform) and a multi-SaaS stack: roles, policies, permissions, licenses.
  • Solid Git/GitHub and comfort with CI/CD concepts.
  • Excellent written English and a documentation-first, process-oriented mindset.
  • Comfortable working with AI-assisted tooling to move faster (we lean on it heavily).
  • Nice to have: deep GCP experience, Terraform/IaC, Cloudflare, exposure to compliance frameworks (SOC2, ISO 27001), and curiosity about Web3/blockchain. Prior Web3 experience is a plus, not a requirement.

Working conditions

This is a full-time, permanent role. We work fully remote with a European base, generally around 09:00 to 17:00 local time, with the flexibility to overlap US hours when something needs it. There’s an annual learning budget for courses, conferences, and certifications, and the occasional out-of-hours moment when a production incident needs attention, typically only a handful of times a year and always with escalation support behind you.

Reasons to join

You’d own the entire IT and access surface of a live fintech protocol with over $1B in real assets onchain: one company instead of thirty clients, crypto-grade security practices, and no change-approval bureaucracy between you and a better setup. You’ll work directly with a senior DevOps & Security engineer, with real room to grow. It’s hands-on experience you won’t get in many places, in a small, fast-moving, well-funded team, fully remote, with real autonomy over the systems you look after.

€50,000 - €60,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Clinical Reimbursement Assistant at Natera

Assists with clinical reimbursement workflows, medical records coordination, and case management for genetic testing cases while supporting cross-functional healthcare billing teams.

Junior Remote Posted about 6 hours ago RemoteFirstJobs Product
What this role involves

Position type: temp-to-perm

Location: United States, fully remote

Hours: Full time, Monday - Friday, standard business hours

Position Summary

The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects.

This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.

This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.

Primary Responsibilities

Case & Product Support

  • Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases

  • Flag missing or incomplete documentation for follow-up

  • Assist with assembling documentation packets for prior authorization, claims, or appeals submission

  • Maintain accurate case documentation within internal systems

Medical Records Coordination

  • Send and track medical record requests

  • Monitor case pipelines to ensure required documentation is received

  • Update internal systems to reflect record status and next steps

  • Meet defined daily/weekly task metrics related to record requests and case movement

Project & Outreach Support

  • Support provider and patient outreach initiatives related to documentation or required forms

  • Assist with tracking outreach efforts and responses

  • Contribute to internal projects focused on operational improvement and workflow efficiency

Across all functions:

  • Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams

  • Participate in team meetings and process improvement initiatives

  • Maintain accurate documentation and compliance with HIPAA/PHI standards

Qualifications

Required

  • High School Diploma or equivalent

  • Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent tears of relevant experience

  • Strong attention to detail and organizational skills

  • Ability to read and interpret medical documentation

  • Comfort working in a data-driven, process-oriented environment

Preferred

  • Academic background in genetics or healthcare-related discipline

  • Experience working with medical records, healthcare documentation, or insurance workflows

  • Familiarity with Salesforce and Google Workspace

Knowledge, Skills, and Abilities

  • Strong written and verbal communication skills

  • Ability to manage multiple cases and priorities simultaneously

  • High level of accuracy and attention to detail

  • Comfort learning new systems and workflows

  • Demonstrated initiative and willingness to learn

  • Ability to work independently in a remote environment

Growth & Development

This role offers exposure to:

  • Genetic testing operations

  • Healthcare reimbursement strategy

  • Cross-functional billing workflows

  • Data tracking and operational process improvement

Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Assistant I role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine.

If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply!

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$17.04—$25 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

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Operations Manager, Global Procurement Phones

Manages global procurement operations and vendor relationships for phone/communication technology across multiple countries and offices.

Mid Posted about 13 hours ago Jobicy AI
What this role involves
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most...
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Operations Manager, Global Procurement Phones

Manages global procurement strategy and vendor relationships for phone services across multiple countries.

Mid Posted about 13 hours ago Jobicy AI
What this role involves
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most...
Read the full description
Operations Luxury Travel Operations Coordinator

Coordinates travel logistics, bookings, and client services for a luxury travel advisory business.

Junior Posted 1 day ago Himalayas
What this role involves
About the Role We are looking for an exceptionally organized, detail-oriented Luxury Travel OperationsCoordinator to support a growing luxury travel advisory business.
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Operations Associate Manager, Customer Operations at Virta Health

Manages customer data operations, testing, and eligibility processes while coordinating across cross-functional teams to ensure accurate customer launches and configuration changes.

Junior Posted 1 day ago RemoteFirstJobs Product
What this role involves

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

As an Associate Customer Operations Manager, you’ll help keep the operational foundation of Virta’s customer experience running smoothly across launches and ongoing lifecycle changes. You’ll take ownership of defined work across data operations, eligibility, user acceptance testing (UAT), quality assurance (QA), and customer configuration, partnering with teammates and cross-functional groups to ensure changes are accurate, timely, and well documented. Over time, you’ll build independence in managing smaller, less complex initiatives while learning to identify risks, troubleshoot issues, and improve repeatable processes. This is a great opportunity for someone who enjoys detailed work, follows problems through to resolution, and wants to grow at the intersection of customer operations, healthcare data, and technical execution.

Responsibilities

  • Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.

  • Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.

  • Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.

  • Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.

  • Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.

  • Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

  • Build a strong understanding of Virta’s customer lifecycle processes, core systems, documentation standards, and quality expectations.

  • Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion.

  • Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support.

  • Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate.

  • Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers.

  • Become a reliable cross-functional partner and identify at least one practical opportunity to make a recurring Customer Operations process more efficient, consistent, or scalable.

Must-Haves

  • Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact.

  • Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work.

  • Strong problem-solving skills, including the ability to investigate discrepancies, document findings, identify risk, and escalate effectively when support is needed.

  • Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly.

  • Demonstrates proactive use of AI tools to improve individual output and efficiency, along with the curiosity and learning agility to quickly build proficiency in new systems and processes.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally

  • You have a strong sense of ownership and take initiative while empowering others to do the same

  • You prioritize positive impact over busy work

  • You have no ego and understand that everyone has something to bring to the table regardless of experience

  • You appreciate transparency and promote trust and empowerment through open access of information

  • You are evidence-based and prioritize data and science over seniority or dogma

  • You take risks and rapidly iterate

Is this role not quite what you’re looking for? Join our Talent Community and follow us on Linkedin to stay connected!

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $70,000 to $85,000. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers .

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Ashby’s AI Terms at https://www.ashbyhq.com/resources/terms-ai-features

#LI-remote

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Operations Staff Site Reliability Engineer at Fingerprint

Define and implement SLIs/SLOs, establish error budgets, strengthen incident response processes, and coach engineering teams on reliability best practices across the platform.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence.  We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

We have raised $77M and are backed by Craft Ventures (Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar,  Gradle).

About the role

You will be Fingerprint’s first dedicated Site Reliability Engineer. You will work alongside our Architect on the shape of the platform, with Cloud Platform on the infrastructure that runs it, and with every product team on how they operate what they own — without direct reports. The mandate has three parts. First, make reliability measurable: define SLIs and SLOs for our critical paths, get teams to own them, and make error budgets the shared language for prioritizing reliability against features. Second, raise the operational bar: strengthen incident response, postmortem quality, alerting, and change safety so that we find out first and repeat incidents stop repeating. Third, build the mindset: coach teams to design for failure, test for it deliberately, and treat operability as part of done — so the practices outlive your involvement in any single team.

You report directly to the VP of Engineering. That placement is deliberate: reliability standards need to apply evenly across eight engineering groups, and you need the neutrality to hold every team, including infrastructure, to the same bar.

What you’ll do

Make reliability measurable

  • Define SLIs and SLOs for Fingerprint’s critical request paths (identification, events, server APIs, client agents) with the teams that own them; make them visible, reviewed, and tied to decisions.
  • Introduce error budgets as the mechanism for balancing reliability investment against feature work, and coach EMs and Staff engineers on using them.
  • Own the reliability metrics that leadership uses to judge progress; be the No Nonsense voice on whether we are actually getting better.

Raise the operational bar

  • Strengthen the incident lifecycle end to end: detection, response, communication, postmortem quality, and follow-up completion. Make the postmortem the most useful document a team writes.
  • Close the “customers find out before we do” gap: drive alert quality, correctness anomaly detection, and escalation design across teams, working with Cloud Platform on shared tooling.
  • Lead reliability reviews for high-risk changes and new services (production readiness, capacity, failure modes, rollback), teaching through review rather than gatekeeping.
  • Introduce deliberate failure testing (game days, chaos exercises) in staging first, then production, to discover gaps and safe limits before customers do.

Build the SRE mindset in teams

  • Embed with teams for time-boxed engagements: pair on their hardest reliability problems, leave behind better practices and a stronger owner, then move on.
  • Develop Staff and Lead engineers as reliability leaders in their own groups — the goal is that every team has someone who thinks like an SRE.
  • Codify practices that stick: production readiness checklists, on-call standards, runbook quality, change safety norms. Make them lightweight enough that teams choose to use them.
  • Partner with the Architect and tech leads so reliability is designed in, not retrofitted.

Stay hands-on

  • Dig into production during incidents and investigations. Write tooling, dashboards, and reference implementations. Be credible with the engineers you are asking to change how they work.
  • Lead AI adoption in reliability practice: set norms for AI-assisted incident investigation, postmortem analysis, runbook authoring, and observability tooling across teams, and shape our runbooks, alerts, and operational data so AI agents can safely help diagnose and operate our systems alongside engineers.

What we’re looking for

  • 10+ years of engineering experience, with 3+ years as an SRE, production engineer, or reliability-focused Staff engineer operating across multiple teams — you have owned reliability for a platform, not just for a service you built.
  • Deep experience with SLI/SLO design and error budgets in practice, including the hard part: getting product teams to adopt and act on them.
  • Strong incident leadership: you have run incident response and postmortems for high-severity, customer-facing incidents and materially improved how an organization learns from them.
  • Hands-on depth in distributed systems failure modes — cache/database saturation and cascading failure, retry storms, capacity limits, degradation and load shedding — in a high-throughput, low-latency environment. Fluent in Kubernetes, AWS, and modern observability tooling (Datadog or equivalent).
  • Comfortable reading and writing production code (Go, TypeScript, or similar) and infrastructure as code. You can ship a fix, not just recommend one.
  • Track record of leading through influence: you have changed how teams you did not manage operate, and can explain how adoption actually happened.
  • Teacher’s instinct. You have coached engineers into owning reliability and can point to practices that persisted after you stepped back.
  • Exceptional written communication. You make incidents, risks, and trade-offs legible to engineers and executives alike, and you default to async, documented decision-making.
  • AI-native by default. You use AI tools as a normal part of how you investigate incidents, analyze telemetry, write runbooks and postmortems, and build tooling — and you have opinions, from experience, about where they accelerate reliability work and where they don’t yet.
  • Operate for an AI-assisted org. You think about how runbooks, alerts, dashboards, and operational data should be structured so that both humans and AI agents can diagnose and act on them safely — legible signals, clear ownership, strong guardrails on automated change.
  • Pragmatism over purity. You know that reliability competes with delivery, and you can make the case for the right investment at the right time — and say when a risk is acceptable.

Nice to have

  • Experience in fraud detection, identity, payments, or other adversarial, real-time domains.
  • Multi-region, cell-based, or failure-isolation architecture experience.
  • Experience with Elasticsearch, Redis, DynamoDB, or Kafka at scale, including their failure modes.
  • Familiarity with FinOps and the reliability/cost trade-off in cloud infrastructure.

Compensation & Transparency

For US-based employees, the cash compensation range for this role is $177,000 – $240,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

  • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.*

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

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Operations Executive Assistant at Pavago

Executive Assistant manages CEO priorities, calendars, communications, CRM data, and sales proposals while identifying operational efficiency improvements.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Executive Assistant – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Central Time Business Hours

About the Role

At Pavago, one of our clients is hiring an Executive Assistant to provide high-level support to the CEO of a well-established commercial furniture manufacturer’s representative group serving six U.S. states.

This is more than a traditional administrative role.

You’ll serve as the CEO’s trusted partner—managing executive priorities, coordinating communication, overseeing calendars, supporting proposals, maintaining CRM data, and improving day-to-day business operations.

You’ll also play a key role in keeping projects organized, preparing business documents, managing sales-related administrative tasks, and identifying opportunities to improve efficiency through technology and AI.

If you’re highly organized, proactive, detail-oriented, and enjoy helping executives operate at their best, this role is a strong fit.

What You’ll Own

Executive Support & Calendar Management

  • Manage the CEO’s inbox and prioritize communications.
  • Draft professional emails and correspondence on behalf of leadership.
  • Coordinate calendars, meetings, appointments, and scheduling priorities.
  • Protect executive focus time by proactively managing competing priorities.
  • Prepare meeting agendas, materials, and follow-up action items.
  • Coordinate internal and external meetings across multiple stakeholders.

Proposal & Sales Support

  • Review incoming project opportunities and notifications.
  • Prepare ancillary product proposals using internal quoting software (training provided).
  • Ensure proposals are accurate, complete, and submitted on time.
  • Support proposal documentation and sales follow-up activities.
  • Assist with sales administration and client-facing documentation.

CRM Management & Reporting

  • Maintain accurate CRM records and account information.
  • Update opportunities, activities, communications, and deal stages.
  • Track customer interactions and project progress.
  • Generate CRM reports and sales pipeline updates.
  • Ensure data accuracy and consistency across all records.

Administrative & Operational Support

  • Prepare presentations, reports, spreadsheets, and business documents.
  • Coordinate follow-ups and ensure action items are completed on schedule.
  • Organize company documentation and maintain structured filing systems.
  • Support daily business operations and special projects.
  • Assist leadership with administrative and operational priorities.

Process Improvement

  • Identify opportunities to improve administrative workflows.
  • Recommend and implement process improvements that increase efficiency.
  • Leverage AI tools such as ChatGPT, Copilot, or similar platforms to streamline repetitive work.
  • Help improve operational systems and internal processes as the business grows.

What Success Looks Like

  • Executive schedules remain organized and optimized.
  • Emails and communications are managed efficiently.
  • Proposals are completed accurately and submitted on time.
  • CRM records stay clean, current, and reliable.
  • Administrative workflows become more efficient through continuous improvement.
  • Leadership spends more time on strategic priorities and less time on administrative tasks.

What Makes You a Strong Fit

  • You are highly organized and detail-oriented.
  • You anticipate needs before they become problems.
  • You enjoy creating structure and improving processes.
  • You communicate professionally with internal and external stakeholders.
  • You take ownership and work independently with minimal supervision.
  • You enjoy helping executives operate more efficiently.

Required Experience & Skills

Experience

  • Previous experience as an:

    • Executive Assistant
    • Administrative Assistant
    • Operations Coordinator
    • Project Coordinator
    • Similar executive support role
  • Fluent written and spoken English.

  • Experience using CRM platforms such as:

    • HubSpot
    • Salesforce
    • Zoho
    • Similar CRM systems
  • Strong Microsoft Office skills, including:

    • Outlook
    • Excel
    • Word
    • PowerPoint
  • Experience managing executive calendars and scheduling.

  • Comfortable using AI productivity tools such as ChatGPT, Copilot, or similar.

  • Strong organizational skills with exceptional attention to detail.

  • Ability to quickly learn new software and business processes.

  • Professional email writing and communication skills.

  • Availability during U.S. Central Time business hours.

Nice to Have

  • Experience supporting executives in a B2B sales environment.

  • Experience preparing:

    • Quotes
    • Proposals
    • Estimates
    • Sales documentation
  • Industry experience in:

    • Commercial Furniture
    • Interior Design
    • Architecture
    • Construction
    • Commercial Real Estate
  • Experience generating CRM and sales pipeline reports.

  • Project coordination or client relationship management experience.

  • Experience improving administrative processes and workflows.

What a Typical Day Looks Like

  • Review and prioritize the CEO’s inbox.
  • Coordinate meetings and manage executive calendars.
  • Prepare proposals and sales documentation.
  • Update CRM records and generate reports.
  • Draft emails, presentations, and business documents.
  • Track follow-ups and ensure important tasks stay on schedule.
  • Support operational projects and improve internal workflows.
  • Use AI tools to streamline administrative work and improve productivity.

In short: You’ll keep the CEO organized, support business operations, manage critical administrative workflows, and help the company operate more efficiently through strong execution and continuous process improvement.

Key Metrics for Success (KPIs)

  • Executive calendar accuracy and scheduling efficiency.
  • Inbox management and follow-up completion.
  • Proposal accuracy and on-time submission.
  • CRM data accuracy and reporting quality.
  • Administrative task completion and responsiveness.
  • Process improvement initiatives implemented.
  • Leadership satisfaction and operational efficiency.

Why This Role Stands Out

  • High-trust partnership with the CEO.

  • Significant ownership across executive support and business operations.

  • Opportunity to improve systems using AI and modern productivity tools.

  • Exposure to sales operations, CRM management, and business process improvement.

  • Fully remote role with long-term growth opportunities.

  • Career progression into:

    • Senior Executive Assistant
    • Executive Operations Manager
    • Chief of Staff
    • Operations Manager

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience supporting executives, managing calendars and inboxes, coordinating operations, working with CRM systems, and improving administrative processes. You’ll also have the opportunity to highlight how you’ve used AI tools to improve productivity and support business operations. Your video will be reviewed by the hiring team before moving to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about executive support, enjoy creating structure in fast-moving environments, and want to play a critical role in helping leadership operate more effectively, we’d love to hear from you. Apply today and become a trusted partner to a growing business.

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Operations Senior Risk Associate at Lithic

Manages risk assessment programs, client diligence, underwriting criteria, and operational compliance for a fintech card processing platform.

Senior Posted 1 day ago RemoteFirstJobs Product
What this role involves

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic’s developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We’re building a future where access to better financial products materially improves people’s lives, free from the constraints of 30-year-old mainframes and legacy processors. We’re proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We’re a team of 170+ across 26 states and 7 countries, headquartered in New York City.

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic’s developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We’re building a future where access to better financial products materially improves people’s lives, free from the constraints of 30-year-old mainframes and legacy processors. We’re proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We’re a team of 170+ across 26 states and 7 countries, headquartered in New York City.

We are hiring a Senior Risk Associate to run Lithic’s risk assessment function: the client risk assessment program, the third party risk management program, and the enterprise risk assessment. You will execute the assessments, own the operations that keep them on schedule and defensible, and continuously improve the rubrics, questionnaires, registers, and SOPs that govern them. You will also own program underwriting: the criteria, limit and reserve recommendations, and periodic reassessment that follow a client from diligence through scale.

This is an AI-forward role. Lithic is deploying agentic tooling across diligence and documentation workflows, and this role owns that build in the assessment domain: testing, tuning, and documenting the tooling so routine collection, review, and drafting are absorbed by automation, while you own the judgment calls, the exceptions, and the written product that goes to partner banks and examiners.

This role operates with limited guidance and owns its programs end to end. It is sized for ownership, orchestration, and judgment rather than queue/ticket processing.

What You’ll Do

  • Execute client risk assessments end to end: document collection, interviews, scoring against the weighted risk typologies, written assessment, tier determination, and pre-launch conditions.
  • Own program underwriting: apply and maintain underwriting criteria, recommend spend, transfer, and reserve limits, and reassess programs as volume, product mix, and financial condition change.
  • Run third party risk operations: vendor intake and tiering, due diligence and certification report review, control effectiveness ratings, the vendor risk register, annual reviews, and vendor issue and incident tracking.
  • Support the enterprise risk assessment and the risk register: maintain the assessment inventory and calendar, collect and test control evidence, apply the enterprise rating methodology consistently across sub-assessments, and prepare Enterprise Risk Committee materials.
  • Continuously improve the programs: refine rubrics, weights, questionnaires, and templates based on observed outcomes, and author and maintain the SOPs that make each assessment repeatable by someone other than you.
  • Test, deploy, and tune agentic tooling across the assessment workflows, including document review, questionnaire analysis, vendor due diligence, and drafting, and document the context that makes the output repeatable and defensible.
  • Define and report the KPIs and KRIs for the assessment programs, and surface concentration, trend, and thematic findings to leadership and oversight forums.
  • Serve as the evidence owner for partner bank, audit, and examiner requests touching client, third party, and enterprise risk assessment.
  • Mentor and cross-train teammates on assessment methodology, scoring discipline, and the tooling.

What You’ll Bring

  • Hands-on experience conducting risk assessments in fintech, payments, or banking, across client or counterparty, third party or vendor, and enterprise or operational risk.
  • Working knowledge of underwriting fundamentals: financial statement review, liquidity and runway analysis, loss and exposure monitoring, and limit setting.
  • Fluency with rubric-based scoring methodologies and the discipline to apply them consistently and defend a rating.
  • A track record of owning discrete risk programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them.
  • Ability to read control reports (ISO 27001, SOC 2 Type II, PCI DSS AOC) and translate findings into a residual risk position and a remediation ask.
  • Comfort working with AI-assisted or agentic tooling, including how to test, tune, document, and defend AI-assisted decisions to bank partners and regulators
  • Self-starter who can create structure where none exists and knows when to escalate and collaborate
  • Clear, concise writing under a compliance standard: assessments, memos, and committee materials that hold up in front of a partner bank or an examiner.

The annual US salary range for this role is $86,000 - $144,000, plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

Benefits for Full-Time US Employees:

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
  • 401(k) match
  • Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you’ll choose a third day that works for your schedule and team needs.

In-office employees receive:

  • Commuter benefit
  • Catered lunch every Tuesday and Thursday

Benefits for Full-Time US Employees:

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
  • 401(k) match
  • Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you’ll choose a third day that works for your schedule and team needs.

In-office employees receive:

  • Commuter benefit
  • Catered lunch every Tuesday and Thursday
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Operations Content Implementation Manager, Gainsight at AlphaSense

Builds and maintains Gainsight customer success platform content including playbooks, health rules, and alerting logic to drive customer lifecycle strategy at scale.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Role:

We’re seeking a Customer Success Platform Content Implementation Manager to own the build, quality, and ongoing maintenance of our Gainsight content— including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content. You’ll be the Customer Marketing content builder in Gainsight, ensuring every playbook is built to specification, monitoring and reporting on their success to lifecycle managers and CS counterparts.

Who You Are:

  • 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)
  • Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)
  • Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply
  • Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies
  • Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist
  • Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred
  • Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders
  • Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities
  • B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant

What You’ll Do:

  • Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch
  • Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers
  • Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added
  • Monitor and report on  live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers
  • Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy
  • Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales
  • Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves
  • Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$99,200—$124,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

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